Privacy Policy

QikMove is a Nigerian technology platform that connects customers with independent riders for on-demand logistics and delivery services.

We process your personal data only where permitted by applicable law, including where:

• processing is necessary to provide the Service and perform our contract with you;
• you have given your consent;
• processing is required to comply with legal or regulatory obligations;
• processing is necessary to protect our legitimate interests, including fraud prevention, platform security, service improvement, and dispute resolution, provided those interests do not override your rights.

• Create and manage your account.
• Connect customers with nearby riders.
• Facilitate delivery requests and price negotiations.
• Process payments and rider payouts.
• Provide real-time delivery tracking.
• Verify rider identity and maintain platform safety.
• Prevent fraud, abuse, unauthorized activity, and policy violations.
• Investigate delivery incidents and resolve disputes between customers and riders.
• Provide customer support.
• Send transactional communications such as receipts, delivery updates, account notifications, and security alerts.
• Send promotional communications, special offers, newsletters, or product updates where permitted by law. You may opt out of marketing communications at any time.
• Improve our products, services, and user experience.
• Comply with legal obligations, including the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws.

We do not sell your personal information.

Customers and Riders

Information necessary to complete a delivery, including:

• Name
• Phone number
• Pickup location
• Delivery destination

Trusted Service Providers

We work with trusted third-party providers that help us operate QikMove, including providers of:

• Cloud hosting and infrastructure
• Payment processing
• Authentication services
• Email delivery
• SMS and communication services
• Maps and navigation
• Analytics
• Customer support tools

These providers process personal information only for the services they provide to QikMove and are required to protect your information.

Legal Requirements

We may disclose information where required by law or where necessary to:

• comply with legal obligations;
• respond to lawful requests from courts, regulators, or law enforcement agencies;
• protect the rights, property, or safety of QikMove, our users, or the public;
• investigate fraud or illegal activities.

Some of our trusted service providers may process or store personal information outside Nigeria.

Where this occurs, QikMove implements appropriate contractual, organizational, and technical safeguards to ensure your personal information remains protected in accordance with applicable data protection laws.

We use cookies and similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Understand how users interact with our Service.

You may disable cookies through your browser settings, although some features of the Service may not function properly.

We retain personal information only for as long as necessary to:

• provide our services;
• maintain your account;
• comply with legal and regulatory obligations;
• resolve disputes;
• prevent fraud;
• enforce our agreements;
• protect the safety and integrity of the platform.

You may request deletion of your account at any time.

However, certain records may be retained where required by law or where necessary for tax compliance, fraud prevention, dispute resolution, platform safety, or legitimate business purposes.

Rider verification records may also be retained where reasonably necessary to investigate fraud or comply with applicable laws.

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit (HTTPS/TLS)
• Secure cloud infrastructure
• Access controls
• Authentication safeguards
• Continuous monitoring where appropriate

While we strive to protect your information, no method of electronic storage or internet transmission is completely secure. Accordingly, we cannot guarantee absolute security.

Subject to applicable law, including the Nigeria Data Protection Act (NDPA) 2023, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing activities.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal data in a portable format where applicable.
• Opt out of marketing communications at any time.
• Lodge a complaint with the appropriate data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details below.

QikMove is intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us immediately so we can investigate and delete the information where appropriate.

You may close your QikMove account at any time.

Closing your account does not automatically remove all information from our systems. We may retain certain records where necessary to comply with legal obligations, investigate fraud, resolve disputes, enforce our agreements, or protect the safety and security of the platform.

We may update this Privacy Policy from time to time.

When we make material changes, we will update the "Last updated" date and, where appropriate, notify users through email, in-app notifications, or other reasonable means.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or your personal information, please contact us:

Customer Support

Email: support@qikmove.app